Millions of people across the UK, particularly the elderly and vulnerable, face potential isolation as the country prepares to retire its traditional landline telephone network by 2027. A new survey commissioned by Zen Internet highlights widespread public concern and low awareness of the transition to Digital Voice technology.
The Public Switched Telephone Network (PSTN) is set to be switched off, marking the largest overhaul of UK telecommunications in decades. From 2027, all landline services will be delivered via broadband. However, the survey reveals that a third (34%) of Britons remain unaware of the impending change.
The findings show that two-thirds (66%) of respondents fear that older relatives and friends may experience greater loneliness if they lose access to their landlines. Over half (52%) of UK households still use a landline, with 15% relying on it exclusively, a figure that rises to 20% in rural areas. Despite the prevalence of mobile phones, landlines continue to play a vital role in connectivity, especially for older generations.
Over 55s are the least informed about the digital shift, with only 39% aware of the changes. In contrast, younger demographics (25-34 years) show greater awareness, with many planning to retain a landline when the switch occurs. Geographically, Londoners are the most informed (70%), while the East Midlands and North East lag behind at 55%.
Zen Internet CEO Richard Tang is urging the public to act early to prepare for the transition, stating, “Our research shows that millions, particularly the elderly and vulnerable, are unaware of the switch-off. While the change may seem daunting, a digital landline service will still be available through broadband providers, and it’s best to make the switch sooner rather than later.”
The survey also highlights the enduring importance of landlines for trust and practicality. Nearly half (48%) of respondents believe businesses with landline numbers are more credible, while 41% value landlines for reliable connectivity when mobile reception is poor. Many also view landlines as a preferred way to stay in touch with older family members.
The shift to Digital Voice technology, however, is inevitable. Mr Tang emphasises the need for awareness, saying, “Our goal is to ensure no one is left behind in this transition. Early preparation and education are crucial to safeguarding connectivity.”
Zen Internet advises households to contact their broadband providers to confirm eligibility for Digital Voice service, ensure compatible equipment is in place, and educate older family members about the switch.
The transition coincides with the 40th anniversary of the retirement of Britain’s iconic red telephone boxes, marking yet another significant shift in the nation’s telecommunications history. As the UK prepares to embrace digital technology, the focus remains on ensuring that landlines continue to provide a vital lifeline for those who rely on them most.